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Incident and audit response

Investigations after an incident, and site walks before an audit.

After an incident

We investigate, talk to the people involved and work the root cause with a 5-why and an analysis tree. You get a written report in two business days.

The report covers what happened and in what order, why it happened, and what to change, with a name next to each fix.

Before an audit

Owner audit, prequalification review or an insurance loss-control visit coming up? We walk the site and the paperwork the way the auditor will, and hand you a list of gaps to close before they show up.

Ask why until it stops

Here's how a 5-why works on a sample incident. Tap "Ask why" to go one level deeper each time.

ExampleA laborer's hand was caught in a conveyor pinch point during cleanup.

  1. Why 1He reached in to clear spillage while the belt was running.
  2. Why 2Stopping the belt meant walking to a panel at the far end.
  3. Why 3There was no stop or pull cord within reach of the tail pulley.
  4. Why 4The cleanup task was never covered in the job hazard analysis.
  5. Root causeCleanup was treated as housekeeping, not as work on energized equipment, so it never got a lockout step.

The analysis tree

Hand caught at a pinch point

  • People
    • New to the task
    • Trying to finish before shift end
  • Equipment
    • Guard off for cleaning
    • No stop within reach
  • Procedure
    • No lockout step for cleanup
    • Not covered in orientation
  • Site conditions
    • Time pressure at shift end
    • Poor light at the tail section

What changes, and who owns it

  • Add a lockout step for cleanup to the job hazard analysis.Superintendent
  • Install a pull cord along the tail section.Maintenance
  • Cover conveyor cleanup in orientation and the next toolbox talk.Site safety

Tell us what happened.

Or what's coming up. You'll have a written quote within three business days.